Legal
Privacy notice
1. Who we are
The data controller is Etel Projects Ltd, trading as SimplySell, a company registered in England and Wales with company number 17058038.
Registered address: Etel Projects Ltd, Unit D1 The Quays, Burton Waters, LN1 2XG
Contact for data protection questions: info@simplysell.co.uk. You can also message us on WhatsApp.
SimplySell is a direct cash house buyer. We are not an estate agent.
2. The personal data we collect
When you use our enquiry form, request a call back, message us on WhatsApp or email us, we may collect:
- Identity and contact details: your name, email address and phone number.
- Property details: address, town, county and postcode, property type, bedrooms, bathrooms, reception rooms, floor area, year built, tenure, lease length, ground rent and service charge, condition, extensions, parking, garages, garden and listed status, plus any description you give.
- Your circumstances: anything you choose to tell us about why you are selling, for example a collapsed chain, relocation, bereavement, financial difficulty or repossession proceedings. Please do not include health information or other sensitive (special category) personal data in the form or your messages. We only need to know the practical position, for example a deadline.
- Confirmation that you own the property and your agreement to our terms.
- Call back preferences: your preferred time and message.
- Correspondence: messages, emails and notes of calls with you.
- Transaction records: if we proceed, offer letters, valuation notes and details needed by solicitors, including identity and anti-money laundering checks.
- Technical data: your IP address and browser information, processed by our hosting provider to deliver the website securely.
3. How we use your data and our legal bases
| Purpose | Legal basis (UK GDPR Article 6) |
|---|---|
| Responding to your enquiry or call back request and assessing your property | Steps at your request before entering into a contract (6(1)(b)), and our legitimate interests in responding to people who contact us (6(1)(f)) |
| Preparing an offer and carrying out a purchase | Contract (6(1)(b)) |
| Identity, anti-money laundering and other legal checks | Legal obligation (6(1)(c)) |
| Keeping records of enquiries and transactions, and handling disputes | Legitimate interests (6(1)(f)) and legal obligation (6(1)(c)) |
| Running and securing the website | Legitimate interests (6(1)(f)) |
| Measuring website use with Plausible analytics, only if enabled and you accept | Consent (6(1)(a)), which you can withdraw at any time via Cookie settings |
Please do not send health information or other sensitive personal data. We only need practical details relevant to your sale, such as a deadline. If sensitive information is needed, we must first identify a lawful basis and an additional condition under UK GDPR Article 9, and explain how it will be used.
We do not use your data for automated decisions that have legal or similarly significant effects on you. We do not sell your personal data. We will not send you marketing without your consent.
5. How long we keep your data
- Enquiries that do not go ahead are kept for 12 months, then deleted.
- Records of completed sales are kept for 6 years.
- Call back requests and correspondence follow the same periods: 12 months for enquiries that do not go ahead, then deleted; 6 years when they form part of a completed sale record.
7. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased in certain circumstances;
- restrict or object to our processing, including processing based on legitimate interests;
- data portability, where processing is based on contract or consent;
- withdraw consent at any time, where we rely on consent.
To exercise any right, email info@simplysell.co.uk. We will respond within one month.
8. Complaints
Please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
9. Security
The website uses HTTPS, and access to the staff area requires sign-in. No website, email service or method of storing information can be guaranteed completely secure. Please avoid sending sensitive information that is not needed for your sale, and contact us if you have a concern about the security of your personal data.
10. Changes to this notice
We may update this notice. The current version is always on this page. See also our terms and conditions.